Support

SellWide is built and supported by one person in New South Wales, Australia, who also runs a Shopify store on it. When you write in, you get a human who can read the logs and fix the thing — not a ticket queue.

1Before you write

Two things answer most questions faster than email:

• The status panel in the app shows what SellWide owns on each marketplace, what needs you, and when it last did anything. If something looks wrong, it usually names the reason there first.
• Your sync history records every change and its outcome, including the exact error a marketplace returned.

2What to include

Anything you send helps us find it faster:

• Your myshopify.com store domain.
• The affected product's SKU or title.
• What you expected to happen, and what happened instead.
• The approximate time it happened, and your time zone.

Please do not send access tokens, passwords or customer payment details. We never need them.

3Common questions

• “A listing did not publish.” The status panel names the reason — usually a missing image, zero stock, or a category or business policy that is not set. Fix the cause in Shopify or in the app settings and it will go out on the next sync.
• “My price or stock is wrong on the marketplace.” In Approval mode nothing changes until you approve it, so check for a pending proposal; in Live mode the rules publish directly, and the sync history shows what they did and when.
• “What happens if I uninstall?” Your data is deleted (see the privacy policy). Listings already published stay on the marketplace under your seller account — uninstalling does not end them.
• “Can I keep my existing eBay listings?” Linking listings that SellWide did not create is not part of v1. Tell us if you need it: it is on the roadmap, and demand decides the order.

4Reporting a security issue

If you believe you have found a security problem, email hello@sellwide.app with “security” in the subject. Please do not open a public issue. We will confirm receipt, keep you updated, and credit you if you want the credit.

5Service status

SellWide runs on AWS in Sydney. If a marketplace has an outage, syncs retry automatically with backoff and the status panel shows them waiting rather than failing silently. There is no separate status page to check — the app tells you.